Privacy Policy
How APCOAT handles the personal information you share through this website.
Last updated: 10 November 2026.
APCOAT (“we”, “us”) respects your privacy. This policy explains what personal information we collect through www.apcoat.com.au, why we collect it, how long it is kept and who handles it.
What we collect
When you use the quote or contact form, we collect the details you choose to give us: your name, phone number, email address, suburb or postcode, the service you’re interested in, details about the job, and how you’d like us to reply.
How we use it
- To reply to your enquiry using the method you prefer.
- To arrange a site visit and prepare a quote, if you ask for one.
- To keep a record of our communication with you about the enquiry.
We don’t sell your personal information, and we don’t use it for unrelated marketing.
How your enquiry reaches us
When you send a form, our website server passes your enquiry to SMTP2GO, an email delivery service, which emails it to APCOAT’s inbox. SMTP2GO keeps delivery records under its own privacy policy, and its servers may be outside Australia.
What the website keeps, and for how long
- Spam protection: to limit repeated submissions, the server keeps a scrambled (keyed hash) version of your IP address. It stops being used after one hour and is deleted within a day. The original IP address is not stored by our form.
- Duplicate check: a keyed fingerprint of each enquiry is kept so the same enquiry isn’t sent twice. It stops being used after about 15 minutes and is deleted within a day. It can’t be turned back into your details.
- Form log: the server records when a form was sent and whether it succeeded or failed. This log contains no names, contact details, messages or IP addresses, and entries are deleted automatically after 90 days.
- Your enquiry email: kept in APCOAT’s email account for as long as we need it to deal with your enquiry and any work that follows.
Like most websites, our hosting provider may also keep standard server access logs, which include IP addresses, for a period set by the host.
Cookies and analytics
This website doesn’t use advertising or analytics cookies. If that changes, we’ll update this policy.
Other websites
We link to other websites, including hipages and Instagram. They have their own privacy policies.
Access, correction and deletion
You can ask to see or correct the personal information we hold about you, or ask us to delete it, using the details below.
Contact us
Email apcoatservices@gmail.com or call 0466 874 653.